Terms & Conditions

This site is operated by Mystique Management, Office 51, 12th Floor, Al Reem Tower, West Bay, Doha, Qatar. We produce events and run venues in Doha, and we sell admission to those events directly through this site.

These terms apply every time you buy a ticket here. Placing an order means you accept them, on your own behalf and on behalf of everyone you are buying for — so if you are booking for a group, please make sure they know the parts that affect them, particularly entry, age and ID.

A ticket admits one person to one event, once. It is a licence to attend that night, not a property right, and it stays ours to withdraw if it was obtained fraudulently or is being resold for profit.

Some ticket types admit more than one person — a table or a package. Where that is the case the site says so before you pay, and we issue you one ticket per admitted person so that everyone in your party can arrive separately and be scanned in on their own.

• Every ticket carries a unique signed QR code. It is scanned once at the door; the first scan admits, and any later scan of the same code is refused.
• That means a screenshot forwarded to someone else does not create a second ticket — it creates a race, and whoever arrives second is turned away.
• Keep your ticket to yourself until you intend to give it away for good. We cannot tell a stolen screenshot from a shared one.

When you select tickets we hold them for 15 minutes while you pay. If payment is not completed in that window the hold lapses and the tickets go back on sale — nothing is charged, and you are welcome to start again if they are still available.

All prices are in Qatari Riyals (QAR). There is no VAT in Qatar. Where a booking fee applies it is shown as its own line before you pay, never folded into the ticket price. The total you see on the review screen is the total you are charged.

Payment is taken by card through our bank’s secure payment gateway. We never see or store your card number— it is entered on the gateway’s own form and stays with them. See our Privacy Policy for what we do keep.

Your order is only confirmed when the payment is confirmed to us and your tickets are issued. Until then, nothing is guaranteed — including the price, if a tier sells out while you are paying. If we cannot issue tickets against a completed payment for any reason, we refund it in full.

Tickets are delivered by email, to the address you gave at checkout, as soon as payment clears. You also get a printable PDF containing every ticket on the order, and each named guest receives their own ticket at their own address.

Check the address you type. A mistyped email is the single most common reason tickets appear not to arrive — and because the links are private, we cannot send them anywhere other than the address that paid.

If the email is lost, deleted, or went to an old phone, use Find my tickets and we will send the links back to the address that bought them.

Admission is to guests aged 21 and over. This is a licensing condition at our venues, not a preference, and there are no exceptions.

Bring government-issued photo ID — a QID, passport or driving licence. Door staff will ask for it, and a ticket alone is not enough to get you in. A photograph of an ID on a phone is not accepted.

• A valid ticket is a condition of entry, not a guarantee of it. Venues operate under licence and to capacity, and door staff have the final say.
• We may refuse admission — or ask you to leave — if you are intoxicated, behaving unsafely or abusively, or in breach of the venue’s conditions. No refund is due in that case.
• Arrive in good time. Events run to a curfew and late arrival is not grounds for a refund.

Every ticket carries the name of the person who will use it. You set those names from your order page, and you can change them at any time before the doors open. When you change a name, the new guest gets their own ticket by email.

That is the supported way to pass a ticket to someone else, and it is free. What we do not allow is resale above face value, or bulk buying for resale. Tickets found to be trading that way are cancelled without refund, and the QR codes stop working at the door.

Live events move. Line-ups, timings, staging and venue layouts can change, and occasionally a night is postponed or cancelled outright. We will tell you by email at the address on the order as soon as we know.

• A changed line-up is not a cancellation. Support acts, DJs and set times are advertised in good faith and can change without entitling you to a refund, unless the headline act named in the event title does not perform.
• If a night is postponed, your tickets stay valid for the new date automatically — you do not need to do anything.
• If a night is cancelled, or you cannot make the new date after a postponement, our Refunds & Transfers Policy sets out what you get back and how.

Tickets are non-refundable once issued, other than in the circumstances set out in our Refunds & Transfers Policy — principally where we cancel or move a night. Change of mind, a fallen-through plan, and not being admitted after breaching these terms are not refundable.

The full policy, including how long a refund takes to reach your card, is at Refunds & transfers.

• Follow the instructions of venue and security staff at all times. Searches on entry are a condition of admission.
• Prohibited items — including anything that could be used as a weapon, illegal substances, and outside drinks — will be confiscated and may be reported.
• Our events are photographed and filmed. By attending you accept that you may appear in that footage and that we may use it to promote future events. If you would rather not appear, tell the photographer or a member of staff on the night.
• Anything you leave behind goes to the venue’s lost property. We cannot take responsibility for personal belongings.

We take our duty of care seriously and nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Beyond that, our responsibility for any one order is limited to what you paid for it. We are not liable for indirect or consequential losses — travel, accommodation, time off work or other arrangements you made around an event. Please do not book a non-refundable flight around a club night.

These terms are governed by the laws of the State of Qatar, and the courts of Qatar have exclusive jurisdiction over any dispute arising from them.

If any part of these terms turns out to be unenforceable, the rest of them carry on unaffected.

We update these terms from time to time. The version in force is the one published here on the day you place your order, and the date it took effect is printed at the top of this page. Material changes will not be applied retrospectively to orders already placed.